UC+CC: Main Interface

The following are the elements found in the main interface.

1. Queues/My Stats:Click to select your view.
   FMI For more information, see About Queues and Stats.
2. All queues/Exceeded only: When in the Queues view, click to show all queues waiting for an agent, or show only the queues that have exceeded the waiting threshold.
3. Go Available: Click to change your status to Available. If you have spent too long not switching to Available, a warning appears to urge to switch your status to Available The Go Available button changes to Go on break when your current status is different from Available.
   
4. Status menu:Click to expand the menu and choose a status. The Status menu also shows how long you have been in the current status.
   
5. Dial out:Click to carry out an external call. The screen changes to present you the options for dialing out.
   FMI For more information, see About Dial Out.

- Updated on December 12, 2023