Many features in the CoreNexa platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below.
By default, all calls to CoreDial DIDs will bypass the internal lookup and be sent directly to the PSTN for termination. The call will then originate from the PSTN back into the CoreDial platform, and be considered off-net.
Reserved Number Space
Certain 3-4 digit extensions should NOT be used. Please be aware of the Reserved Number Space page to avoid any conflicts with dial translations.
| Star Code | Feature | Notes |
|---|---|---|
| *8 + Extension | Directed Call Pickup | This feature must be enabled on the PBX info screen first. Allows a user to answer a call ringing at another extension. This feature only works for calls to that extension directly. Calls ringing the extension as a result of a hunt group or queue cannot be picked up with this feature. |
| *1 + Extension | Intercom - (Polycom, Yealink, Grandstream) | This feature must be enabled on the (L4) Customer Account first. Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. |
| *80 + Extension | Intercom - Aastra Only | This feature must be enabled on the Aastra PBX via a support ticket. Enables two-way audio via the recipient’s speakerphone. Does not require the recipient to pick up the phone first. 2-way audio starts after phone rings once. |
| * + Extension | Voicemail | Allows user to access voicemail. User will be prompted for password. |
| Extension + * | Transfer call directly to voicemail | Used to transfer a call to a user’s voicemail box without first ringing the user’s phone. Best to use BLIND Transfer when transferring directly to a user’s voicemail. |
| *67 + Telephone # | Block your caller ID | |
| *70 | Call Park | Park a call. Best to use attended (non-blind) transfer so user can wait for system to provide parking spot number |
| *71 + Spot # | Pick Up Parked Call | |
| *301 + Mailbox | Record a new UNAVAILABLE voicemail greeting | Unavailable greeting will play when a user does not answer their phone. |
| *302 + Mailbox | Record a new “Busy” voicemail greeting | Busy greeting will play when user is on another call. |
| *303 + Mailbox | Record a new “Name” recording | Name is used for announcements and auto-attendant directory. |
| *311 + Mailbox | Listen to your unavailable greeting | |
| *312 + Mailbox | Listen to your busy greeting | |
| *313 + Mailbox | Listen to your name recording | |
| *5000 | Access Voicemail Center | User will be prompted for extension and password. |
| *32X | Record new Auto Attendant greeting | X is the number of the auto attendant as seen on the auto attendant screen in the portal. Note: 321 is the default Main AA and 322 is the default After hours AA. |
| *33X | Listen to Auto Attendant greeting | X is the number of the auto attendant as seen on the auto attendant screen in the portal. Note: 331 is the default Main AA and 332 is the default After hours AA. |
| *44 | Moves Calls From Physical Phone to CoreNexa Mobile. | Works with both Android & IOS devices running CoreNexa Mobile. CoreNexa Video services will need to be enabled on the customer account, and the user must be signed into CoreNexa, for this to work properly. |
| *45 | Moves Calls From Physical Phone to CoreNexa UC (Desktop/Web). | Works with most browsers, however we recommend Google Chrome. CoreNexa Video services will need to be enabled on the customer account, and the user must be signed into CoreNexa, for this to work properly. |
| *57 + Extension | Listen Live | If enabled, allows authorized users to listen to another extension’s conversation. Requires password. You will not be able to talk to either party. |
| *58 + Extension | Barge-In | If enabled, allows authorized users to barge in (participate) in another extension’s conversation. Requires password. You will be able to speak to the extension that you dialed. |
| *01 + Agent ID | Call Center Agent Log-In | Used for call centers. |
| *00 + Agent ID | Call Center Agent Log Off | Used for call centers. |
| *02 + Agent ID | Call Center Agent Pause | Used for call centers. |
| *03 + Agent ID | Call Center Agent Un-Pause | Used for call centers. |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article