Working with Voicemail

Voicemail mailbox storage is limited to 100Mb. The number of voicemails stored within that limit will vary based on the length and content of the saved or left voicemails.

Accessing Voicemail

The Default Voicemail numbers are:

5000

Internal from any extension on the PBX (User will be prompted for their extension number and password).

5001

Internal from the extension of the User checking Voicemail (the user will only be prompted for a password).

Voicemail PINs

The following PIN numbers are blocked for security reasons and cannot be used in the Portal.

0000, 1111, 2222, 3333, 4321, 4444, 5555, 6666, 6789, 7777, 8888, 9876, 9999, 1234, 12345, 123456, 4321, 54321, 654321, 98765

Accessing Voicemail from Outside the Phone System

Get to your voicemail prompt by dialing a DID, or through an Auto-Attendant (AA). Once you hear your voicemail greeting press star(*) to be prompted for your password.

What is Enhanced Voicemail?

Enhanced Voicemail (also referred to as Enterprise Voicemail) is a treatment that gives the caller an option to try a different extension before prompting them to leave a message.

Note: Forwarding voicemail through the User Portal is a portal feature and will not trigger the Email Notification of the intended user the voicemail is forwarded to.

Call Flow with Enhanced Voicemail

1. The caller dials a DID or extension number
2. The caller hears the called party's voicemail greeting
3. The caller hears "To dial another extension press 1, to leave a voicemail press 2 or simply stay on the line" (at this point, the caller can also dial 0 to reach the Operator extension).
4. If option 1 is chosen and the domain has an auto-attendant, the caller will be directed to the auto-attendant and can dial another extension or choose the options available while in the AA menu. If the domain does not have an auto-attendant, a default prompt will play.
5. If option 2 is chosen, the caller hears "Please leave a message after the tone".

Warning: Pressing 0 to reach the Operator extension is not enabled by default. To turn on you will need to set Operator Forward to which extension it will route to.

A custom voicemail greeting that announces the option when pressing "0" should also be uploaded.

Voicemail Graphical Options Menu

Click on the image above for a high-resolution image.

User Data Limits

Each user can be set to have a maximum data limit by:

1. Open to the domain under which the user belongs inside the PBX.
2. Access the Voicemail settings for the user.
3. In the Data section, choose a Limit for the user in the dropdown showing the options: 5, 10, 25, 50, 100 or 250 MB
   

FAQs: SkyUC has a default max length of 5 minutes per voice mail message. Each user has a maximum amount of space, as set in the process above, to utilize. No automatic clean-out or deletion is forced, the user has full control.

Sending Voicemail Alerts by Email

Email notifications for voicemail can be setup by going to the Voicemail tab of the user in Manage PBX.  In the Unified Messaging section, you can choose one of the notification types listed below:

1. None
2. Notification only (no link or attachment)
3. Send w/ hyperlink
4. Send w/ attachment (leave as new)
5. Send w/ attachment (move to saved)
6. Send w/ attachment (move to trash)

Sending Voicemail Alerts by SMS

It is possible to send voicemail alerts to a user's mobile phone by SMS using the mobile carrier's email gateway. Emails sent to a mobile phone via the mobile carrier's email gateway will be converted into an SMS message for the user.

To enable this functionality, simply add the mobile phone's email address to the User's profile in the PBX portal.

Note that Voicemail alerts by SMS are only plain text. It does not send the WAV file/link. The user has to log in to the portal or the device to listen.