Yealink T54W User Guide

This article provides a quick start guide on how to set up a Yealink T54W Phone.

Guided Setup

Assembling Your Phone

Attach the stand, and adjust the angle of the screen, as shown below.

Connect Handset and Optional Headset 

Note: Your phone supports headsets using an RJ9 cable. For connection directions, refer to your headset documentation.

Connect Cables

Please follow the diagram below to install your phone. Once plugged in. the phone will automatically download its configuration and start to work. The voicemail box will be functional with a default greeting.
 

VOICEMAIL BOX SETUP

Recording Your Personal Voicemail Greeting 

1. Press the Messages button

2. Enter the PIN provided to you by your Administrator, followed by the # key.

3. Select option 3 for personal options.

4. Select option 1 to record your voicemail greeting.

5. Follow the voice prompts to record and check your greeting.

Changing Your PIN From the Phone 

1. Press the Messages button.

2. Enter the PIN provided to you by your Administrator, followed by the # key.

3. Select option 3 for personal options.

4. Select option 2 to change your PIN.

5. Enter the new PIN when prompted. Press # when done.

Commonly Used Features

Placing Outgoing Calls

When the phone is not in use:

1. Pick up the handset or press the Speakerphone  button.

2. Dial tone will be heard.

When using a headset: 

1. Press the Headset button to activate headset mode.

2. No dial tone will be heard; Dial an extension or telephone number. 

When you are already on a call:

1. Press the Hold  button or soft key.

2. Press the New Call soft key.

3. Dial an extension or telephone number.

4. Resume the original call by pressing the Resume soft key.

Answering an Incoming Call

On the handset:

• Pick up the handset to answer the call.

On a headset:

• When the headset is connected, press the Headset  button to answer the call.

On Speakerphone:

• Press the Speaker  button to answer the call.

Rejecting an Incoming Call 

Press the Reject soft key to immediately send the caller to voicemail.


Ignoring an Incoming Call

Press the Silence soft key to ignore the incoming phone call.
Note: The caller will continue to hear ringing for the specified amount of time, defined in the phone’s No Answer Forwarding settings.
 

Ending a Call

On a handset

• Hang up the handset or press the More soft key followed by the EndCall soft key.

On a headset: 

• Press the More soft. Key, followed by the End Call soft key.

On speakerphone:

• Press the Speakerphone button.
   

Hold

Placing a call on hold:

• While on a call, press the Hold button or soft key.

Retrieving calls on hold:

• Press the Hold button again, or press the Resume Sot key.

Mute

1. To mute the microphone on a call, press the Mute  button.

2. To unmute the microphone, press the Mute  button again.

Voicemail

1. Press the Envelope  button.
2. Enter your PIN when prompted, followed by a #.

Transferring Calls

Blind Transfer

1. While on a call, press the Transfer button.
2. Dial the desired phone number or extension number.
3. Press the Transfer button again.
4. The call is automatically transferred.

Attended (Consultative or Warm) Transfer

1. While on a call, press the Transfer button.
2. Dial the desired phone number or extension number.
3. Wait for the party to answer to announce that you are transferring a call to them.
4. Press the Transfer button to transfer the call.

Conference calling

Please note that the phone only support 3-way calling meaning only three participants can be part of the call including you.

1. While on a call, press the Conference button.
2. Dial the desired phone number or extension number.
3. Wait for the party to answer.
4. Press the Conference button to merge the call.

Call Waiting 

While already on a call, and a new call rings in, you will hear a beep tone emitted by your phone. 

To Answer the Second Call: 

• Press the Answer soft key to access that call. The first call will be placed on hold.

• Once the second call has ended, resume the original call by pressing the Resume soft key.

To Reject the Second Call: 

• Press the Reject soft key to immediately send the caller to voicemail. 

In-Call Volume: 

• While on a call, press the + and -buttons to raise or lower the volume.

Ringer Volume:

• While the phone is not in use, press the + or - buttons to adjust the ringer volume on the phone.

Speakerphone

While the phone is not in use:

• Press the Speakerphone  button to activate the speakerphone and get a dial tone for an outbound call.

While on a call on the handset or headset: 

• Press the Speakerphone  button to continue the current call on the speakerphone.

While a call on speakerphone is active:

• Press the Speakerphone  button to hang up the current call.

Forwarding Calls 

1. Press the Menu soft key.

2. Press the right arrow key to highlight Features and press the OK button.

3. Press the OK button while highlighting Call Forward.

4. Press the OK button or the Enter soft key.

5. If Always Forward is currently disabled, Always Forward: Off will be displayed.

6. Press the OK button, followed by the left or right Arrow button to enable always forwarding.
   Next press the down Arrow button and enter a phone number, then press the Save soft key.

7. Enter a valid telephone number or extension.

8. Press the OK button or the Save soft key.

Disabling Always Forward:

1. If Always Forward is currently enabled, Always Forward: On will be displayed.

2. Press the OK button or the Enter soft key. 

3. Use the left or right Arrow button to disable always forwarding.

4. Press the OK button or the Save soft key. 

Busy Forward and No Answer Forward can be set similarly.

Video Guide