Elevate: How to transfer calls directly to Voicemail

Elevate users may use a star code to send a call directly to another extension's voicemail box.

Transfer to Voicemail via Phone:

1. When on a phone call, press the Blind Transfer soft key.
   
   On different phone models this option can be accessed differently:
    

   Yealink
   Polycom	Press the Transfer soft key > Press the Blind soft key. (Older models may require the user to hold the Transfer key and select between Blind and Consultative options).
   Cisco	Press the More soft key > Press the Blind Transfer soft key
   Elevate		Press the XFER soft key

2. Dial * + <extension number> and complete the transfer by pressing Send.
   Note: on the Yealink phones * key needs to be pressed twice in order for the * symbol to appear. Then OK softkey should be pressed.
          
3. The caller will then be sent directly to that extension's voicemail.

Transfer via Speed Dial Line Key

Alternatively, you can set up Voicemail Speed Dials in your CONTROL PANEL in order to simplify the transfer process for your users:

1. Go to Elevate   > Devices 
2. Click on the device assigned to the User who needs this feature
3. Go to Line Keys
4. Set up line key options as pictured below

After the line keys are configured, the process of transfer will look like this:

1. When on a phone call, press the Blind Transfer soft-key, as described above.
2. Press the designated line key and complete the transfer
3. The caller will then be sent directly to the user's voicemail.

Transfer to Voicemail via Elevate Desktop App:

1. While on an active call, click the Transfer icon.
2. Find the person you would like to transfer the call to via Search or Contacts
3. Click Voicemail Transfer icon
   • Alternatively, you can use a star code to send a call directly to another extension's voicemail box: dial * <extension number>, for example, *113 to send the call to Voicemail on extension 113.