Business SMS - Contact Lists

Overview

Contact lists allow you to segment your contacts when sending Blasts.

Note: Some users and account types may have this feature disabled by their administrator.

Create a List

1. Click "New List" button on the top right of the screen.
2. Enter a name for the list and click "Add List"
3. After making any changes, be sure to click "Save List Changes"

Edit a List

1. Locate the list that you would like to edit on the left hand side.
2. Click the list to view the edit details view.

Tip: List name is meant to be a user-friendly identifier. (e.g. "Staff Alert" or "September Promo")

Auto-Subscribe Keywords

A great way to build lists is to promote a subscription keyword to your contacts. When an Auto-Subscribe Keyword is received from a contact, that contact will be automatically added to the contact list.

Tip: To generate an auto-reply to a contact subscribing to the list via keyword, utilize the "Auto-Reply Keyword" on the Canned Response feature, setting the keyword to the same as your list subscription keyword.

Add Contacts to a List

You can manually add a contact to a list by:

1. Identify and view / edit the list.
2. Click "Add Contacts" to open the contact selection drawer.
3. Check the checkbox next to any contacts that you want to add to the list.
4. Click "Add Contacts"

Remove Contact from a List

1. Choose the list that you would like to edit.
2. Click the checkbox on the row that contains the contact(s) you would like to delete.
3. Click the trash can icon to delete the selected contacts from the list.

Delete a List

To delete a contact list, simply locate the list you would like to delete and choose the "Delete" link on the right. You will be prompted to confirm deletion.