Business SMS - Canned Responses

Overview

Canned responses are pre-written messages that you can use as replies to common inquiries, as away messages and as automatic replies to keywords.

Creating / Editing a Canned Response

1. To create a canned response, click the "Add New Response" button on the top right of the screen. To edit a canned response, click on the canned response that you would like to edit from the list to open the edit drawer.
2. Add or modify the canned response details, being sure to complete all required fields, as denoted by a red asterisk.

   Note: You may optionally enter a keyword into the "Auto-Reply to Keyword" field and when a message containing that exact keyword is received, a message will be sent back to the contact with the "Message Body" field as it's content.

3. Click "Add / Edit Canned Response" to save.

Deleting a Canned Response

1. Click on the canned response that you would like to delete from the list to open the edit drawer.
2. Click the "Delete Response" button at the bottom of the drawer. You will be prompted to confirm deletion of the canned response.
3. Click "OK" to confirm deletion.

Setting a Canned Response as an Away Message

1. Create a new Canned Response or click to edit an existing one.
2. Click the "Is Away Message" switch under message body. Setting it to the right and turning it to blue will allow the canned response to show up in the away messages. The left side removes the response as an away message.
3. On the list view of canned messages. A message icon is visible stating the response is available as a message.